To whom it may concern?!

• Candidates, for whom customer service is a pleasant and important process
• Candidates, who believe that easily can build good relationships with customers through distance communication
• Candidates, who have a desire to develop a career in the banking sector

What we offer?!

• International, experienced, and friendly team
• Comfortable working environment
• Development opportunities
• Competitive remuneration and benefits
• Health insurance for you and your immediate family
• Promotion of professional development
• Support of line manager and team members

What are the major duties and responsibilities of the position?!

• Managing the communication process with customers through various channels: phone calls (inbound and outbound), e-mail, Instagram/Facebook chat, messages received from the Internet/Mobile Bank
• Timely response to requests and/or questions from customers, identification and resolution of customer problems
• Management and resolution of customer complaints within the scope of competence
• Informing customers about the bank`s products and services
• Effective management of conflict situations and maintaining a positive relationship with the customer
• In the process of service, filling in relevant forms and applications, performing programmatic actions provided by the procedure

What are the qualifications of this position?!

• Work Experience:  similar working experience will be considered an advantage
• Education: higher or incomplete higher education, preferable in Business Administration or Economics
• Languages: fluent in Georgian; knowledge of English and/or Russian languages
• Technical knowledge: knowledge of Ms office programs
  
  

What are the necessary skills for the position?!

• High work ethics & Respect for others
• Quality & Efficiency
• Ownership & Target Orientation
• Communications & Building Working Relations
• Initiative & Innovation
  
  

Only shortlisted candidates will be contacted. We wish you good luck!